Instant Response

The 60-Second Advantage: Every form submission gets a call within 60 seconds. While the average business takes 42-47 hours to respond, and only 37% respond within the first hour, Marcela calls in one minute. Studies show responding within the first minute can increase conversions by 391%. Only 1% of B2B companies achieve 5-minute response times.

Why Voice Changes Everything: Less than 25% of businesses call their web leads - most send automated emails. Marcela calls. She speaks naturally with your leads when their interest is highest. Research shows 78% of customers buy from the company that responds first. No automated emails. No chatbot deflection. Real conversation when it matters most.

The Intelligent Process

1. The customer submits any form on your site
2. Marcela initiates voice contact in under 60 seconds
3. Natural conversation identifies their needs - new or existing customer?
4. Answers questions using your knowledge base
5. Qualifies intent and captures key information
6. Transfers only qualified opportunities and complex issues
7. Your team receives full context before taking the call

Proven Performance Gains

• 60-second guaranteed response vs. 47-hour industry average
• 391% higher conversions with one-minute response
• 21x more effective than calling after 30 minutes
• 10x more likely to reach leads within 5 minutes vs. 10 minutes
• 32 languages with natural accents
• Follow-up sequences for missed connections
• CRM integration automatically updates your systems

The Competitive Reality: 82% of consumers expect responses within 10 minutes, yet only 27% of leads ever get contacted at all. Most businesses fail dramatically—only 1% respond within 5 minutes. With average form conversion rates of just 1.7% across industries and 67% of visitors abandoning forms forever after any complication, every completed form represents precious intent. Marcela ensures that not a single qualified opportunity slips through the cracks.

Getting Started: The setup includes support from our specialist team. Your custom agent learns your business and begins qualifying leads from day one.

Data Sources: Response time statistics: Harvard Business Review (2011), Lead Response Management Study | Conversion statistics: Velocify, Lead Connect | Industry benchmarks: Rep.ai (2024), Workato (2022), Vendasta (2022) | Form statistics: Ruler Analytics, FormStory, Insightful

SmartConnect

True 24/7/365 Coverage That Captures Every Opportunity: Research shows 80% of business communications still happen by phone, yet companies miss 22-47% of incoming calls. Worse, 85% of missed callers never call back. SmartConnect ensures you answer every call, capturing opportunities competitors miss while you sleep, eat, or focus on other work.

Beyond Auto-Attendants That Lose Customers: Studies reveal 27% of callers abandon when reaching automated menus, and 51% will leave your business entirely after one poor phone experience. Marcela doesn't use phone trees or "press 1 for sales" menus. She answers naturally, understands context, and makes intelligent routing decisions through conversation.

Intelligent Call Management: 

1. Every call answered professionally within 3 rings
2. Natural conversation begins immediately - no menu navigation
3. Screens out solicitors and wrong numbers automatically
4. Identifies existing customers vs. new prospects
5. Handles routine questions using your knowledge base
6. Recognizes true service issues and qualified leads
7. Warm transfers with complete context and pre-call briefing
8. Updates your CRM with full conversation intelligence

The Hidden Cost of Missed Calls:

• 60% of callers hang up from long hold times or poor service
• £30 billion lost annually by UK businesses from missed calls alone
• 91% of customers frustrated by repeating issues to multiple agents
• Phone calls generate 10-15x more revenue than web leads
• 28% better retention with phone contact vs. digital forms

What SmartConnect Delivers:

• True 24/7/365 availability - no holidays, sick days, or breaks
• 32 languages supported with natural accents and cultural awareness
• Warm transfers - your team receives full context before taking any call
• After-hours intelligence - captures opportunities while you sleep
• Call recording and transcription for quality and compliance
• SMS follow-up capabilities for confirmations and next steps

Why This Matters Now:  With 61% of customers preferring human interaction over IVR systems, and 68% willing to pay more for good service, every call represents both risk and opportunity. Your competitors using voicemail are literally telling customers to "try elsewhere." SmartConnect ensures you're always the business that answers.

Built for Real Scale:  Whether you receive dozens or thousands of calls, SmartConnect maintains consistent quality. No recruitment challenges, no training costs, no coverage gaps. Just professional, intelligent call handling that scales instantly with demand.

Data Sources: Call statistics: Aircall, AT&T, IntroducerTODAY | Consumer behavior: Numa, Accenture, On Call Centre | Service preferences: Forbes, Diabolocom | Revenue impact: On Call Centre, Onvego

You know that moment when a customer wants to talk to your business, and instead of getting help, they’re handed a generic form or dumped into a chatbot loop?  

QuickTalk Assist was built to fix exactly that.  

It’s a turnkey voice solution with a brain. We embed an advanced CTA voice widget directly into your site or social channels. Inside that widget? A single, friendly button. Your customer taps or clicks on a laptop, tablet, or phone — and just like that, they’re talking to your AI voice agent (say hello to Marcela).  

No downloads. No holding. No repeating themselves.  

Marcela engages in real-time conversations, providing answers, solving issues, and transferring to a human if needed. She can also proactively contact customers with updates or feedback, emphasizing proactive service.

And the best part? It feels natural. Human, even. Which is what your customers have been hoping for all along.

A Different Model: Hire AI Agents, Not Software. Norfolk AI operates on a unique model. Rather than purchasing software licenses, you hire AI agents as dedicated resources for your organization, similar to engaging professional contractors or consultants. This approach ensures continuous optimization and dedicated support.

Cost Structure Variables: Your investment is customized based on:

• Agent requirements - Number of concurrent agents needed
• Capability suite - Selected skills per agent (Instant Response, SmartConnect, QuickTalk)
• Language coverage - Single or multi-language support (up to 32 languages)
• Expected volume - Monthly interaction projections
• Interaction complexity - Average conversation duration and depth

Contract Terms

• 12-month initial term with renewal options
• One-time setup fee for configuration and deployment
• Monthly service fees are based on agent configuration
• Transparent pricing model with no hidden charges
• Telephony included via Twilio (alternative providers supported)

Development Lab Option: Maintain competitive advantage with parallel lab agents:

• Isolated testing environment for new capabilities
• Zero impact on production operations
• Direct input on feature development
• 50% additional investment for lab agent access

Data Governance & Infrastructure

• All data is hosted on the Microsoft Azure cloud infrastructure
• Customer data remains client property
• Mutual NDAs ensure confidentiality
• Agent technology IP retained by Norfolk AI
• SOC 2, GDPR, and HIPAA compliance available
• Enterprise security standards are maintained

Enterprise Integration Services Standard CRM integrations included. Additional capabilities available:

• Cloud database connectivity
• On-premise system integration
• Custom API development
• Complex workflow automation, Enterprise integrations quoted on a project basis

Next Steps: Contact our team for a detailed consultation.