Who we are
Our website address is: https://norfolk.ai.
Norfolk.ai is a technology company that develops and operates AI-powered voice agents designed to handle real-time business conversations, including lead qualification, customer support, and appointment scheduling.
We provide managed AI solutions that integrate with business systems and communication channels, enabling companies to scale conversations efficiently while maintaining high-quality interactions.
Comments
When visitors leave comments on the site, we collect the information provided in the comment form, along with technical data such as the IP address and browser user agent. This information is used to maintain platform integrity, prevent abuse, and ensure secure interactions.
Given the nature of Norfolk.ai’s services—focused on communication and conversation processing—submitted content may also be reviewed to improve moderation systems and maintain a safe and professional environment.
If enabled, third-party services such as avatar providers may process anonymized identifiers derived from your email address to display profile images. Any such processing is subject to the respective provider’s privacy policies.
Media
If you upload images or other media to the website, please be aware that such content may be publicly accessible as part of our platform’s communication and interaction features.
Because Norfolk.ai operates systems that facilitate and analyze conversations and user interactions, uploaded media may be processed to support service functionality, including display, storage, and contextual use within communications.
We recommend avoiding the upload of files containing embedded sensitive metadata (such as location data), as this information may be accessible to other users or systems interacting with the platform.
Cookies
We use cookies and similar tracking technologies to ensure the proper functioning of our platform, improve user experience, and understand how visitors interact with our services.
Cookies may be used to:
- Maintain session integrity and platform security
- Store user preferences and interface settings
- Analyze usage patterns and performance metrics
- Support marketing and service optimization efforts
Some cookies are essential for the operation of the website, while others are optional and depend on user consent, where required by applicable law (such as LGPD and CCPA/CPRA).
Users can control or disable cookies through their browser settings. Please note that disabling certain cookies may impact the functionality of the website and services.
Embedded content from other websites
Our website and services may include embedded content such as videos, audio components, interactive modules, or third-party integrations.
These external elements may behave as if you were directly accessing the third-party platform and may collect data about you, including:
- Usage interactions
- Device and browser information
- Cookies and tracking identifiers
Given that Norfolk.ai integrates with communication and AI service providers, embedded or integrated tools may process interaction data to enable real-time functionality, such as voice processing, automation, or analytics.
We recommend reviewing the privacy policies of these third-party providers to understand how your data is handled.
Who we share your data with
We may share personal data with trusted third parties strictly when necessary to operate, improve, and secure our services.
These may include:
- Cloud infrastructure providers for hosting and data storage
- AI and communication service providers to enable voice and conversational features
- Analytics providers to monitor performance and usage
- Payment processors (if applicable) to handle transactions
- Legal authorities when required by law or to protect our rights
All third-party partners are required to process data in accordance with applicable data protection laws and appropriate security standards.
We do not sell personal data.
How long we retain your data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, and resolving disputes.
Retention periods may vary depending on the type of data:
- Contact and inquiry data: retained for up to 6 months after the last interaction
- Account and profile data (if applicable): retained while the account is active and for a limited period thereafter
- Conversation and interaction data (including AI-assisted communications): retained for as long as necessary to operate, improve, and secure our services
- Analytics data: typically retained for up to 12 months
- Legal and compliance records: retained as required by applicable laws
When data is no longer necessary, it is securely deleted or anonymized.
What rights you have over your data
Depending on your location and applicable laws (such as the Brazilian LGPD and the California CCPA/CPRA), you may have the following rights regarding your personal data:
- The right to request access to the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to request anonymization or restriction of processing
- The right to data portability, where applicable
- The right to withdraw consent at any time
- The right to object to certain types of data processing
We may need to verify your identity before processing your request, and certain data may be retained where required for legal, security, or operational purposes.
Where your data is sent
Your data may be processed and stored in locations outside your country of residence, including the United States and other jurisdictions where our service providers operate.
As a provider of AI-powered communication services, Norfolk.ai may rely on global infrastructure, including cloud platforms and third-party processing services, to deliver real-time functionality.
When transferring data internationally, we implement appropriate safeguards to ensure an adequate level of data protection, such as:
- Contractual agreements with data protection clauses
- Use of reputable and compliant service providers
- Technical and organizational security measures
Where applicable, we take steps to ensure that international data transfers comply with relevant legal requirements, including those under the LGPD and similar regulations.